Privacy Policy

Privacy Policy for HD Budget Cleaners

This Privacy Policy ("Policy") outlines how HD Budget Cleaners ("we," "us," or "our") collects, uses, discloses, and processes the personal data of our customers, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) ("Privacy Act"). This Policy applies to personal data in our possession or under our control, including that held by third-party service providers engaged by us for data collection or processing.

Personal Data Collection

1. Definition of Personal Data:
   Personal data refers to any information that can identify an individual ("Customer"). This includes, but is not limited to, names, addresses, phone numbers, email addresses, and payment information.
   
2. Examples of Personal Data:
   The type of personal data we may collect includes:
   Contact information (e.g., name, phone number, and email address)
   • Residential or business addresses
   • Payment details (e.g., billing information)
     

Collection, Use, and Disclosure

1. We only collect personal data when it is voluntarily provided by you or when authorized by you through a third party. Collection and use of personal data are typically for the following purposes:
   
   • Fulfilling service requests (e.g., scheduling cleaning services)
   • Verifying your identity
   • Processing payments and issuing invoices
   • Responding to queries, complaints, or feedback
   • Complying with legal and regulatory requirements

1. Personal data may be disclosed to third-party service providers, such as payment processors or government authorities, as necessary to fulfill these purposes. Any disclosure will comply with legal requirements and only serve the business purposes stated.
   

Consent and Withdrawal

1. By providing your personal data to us, you consent to its collection, use, and disclosure for the purposes outlined in this Policy. You may withdraw consent at any time by contacting us in writing or via email at [email address]. Please note that withdrawing consent may affect our ability to provide you with services.
   

Access to and Correction of Personal Data

1. You have the right to request access to or correction of the personal data we hold about you. Such requests can be made in writing or via email, and we will respond within a reasonable timeframe.
   

Data Security

1. We implement security measures to safeguard your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and restricted access to data by authorized personnel.
   

Retention of Personal Data

1. We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer needed, it will be securely destroyed or anonymized.
   

Cross-Border Data Transfers

1. We do not generally transfer personal data outside of Australia. Should we need to transfer data internationally, we will obtain your consent and ensure the receiving country maintains comparable privacy protections.
   

Changes to This Policy

1. We reserve the right to update or amend this Policy as necessary. Any changes will be effective when published on our website, and continued use of our services indicates acceptance of the revised terms.
   

Contact Information

For any inquiries, concerns, or requests regarding your personal data, please contact us at:

• Email: sales@hdbudgetcleaners.com.au
• Phone: 07 3523 3578
  

Effective Date: 09/10/2023

This Policy is subject to any other agreements or consents related to your personal data.